LES JOUETS LIBRES / Help & information
WARRANTY & COMPLAINTS
Tell us what went wrong with a product or delivery. Warranty terms and the complaint process must be confirmed before live trading.
Good toys make great stories.
Warranty Information
[WARRANTY TERMS]
Product Complaints
[COMPLAINT PROCESS]
Defective Products
Report a defect with the product name and a clear description; [DEFECT PROCESS].
Damaged Products
Document damaged components or packaging with photos; [DAMAGE PROCESS].
Incorrect Products
Provide the order reference and the name of the item received; [INCORRECT PRODUCT PROCESS].
Missing Components
Describe missing pieces and include the manufacturer's part information if available; [MISSING COMPONENT PROCESS].
Product Quality Issues
Describe the concern and include photographs if helpful; [QUALITY COMPLAINT PROCESS].
Product Safety Concerns
If you believe a product may present a safety concern, please contact us immediately.
Product Safety →How to Submit a Complaint
[COMPLAINT PROCESS]
Contact Us →Required Information
[REQUIRED INFORMATION]
Processing
[COMPLAINT PROCESSING TIME AND OUTCOME]
Contact Information
Les Jouets Libres SAS · 24 rue des Amandiers, 75020 Paris, France · SIREN 539843888 · [email protected] · +33 1 42 72 34 13. The contact form is not connected and does not send messages.
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